Refund policy

You are welcome to return every purchase within 10 days, and the cost of the purchase will be fully refunded. (Please note this applies for all products apart from the face masks in which case we can´t accept returns for hygienic reasons).

Please send us an email to hello@lauraramonfrontelo.com with name, order number and a short description of why the product will be returned, as this will help us to understand if there is anything we could be doing better with our product or service.

You will be receiving an email with detailed information on how to ship/return the product.

The product must be returned unused, re-saleable, in perfect condition in its original packaging.

The return shipping cost is covered by the customer, which will be refunded if the return is due to an accepted complaint. Therefore we kindly ask our customers to include the shipping receipt in the return package.

The item is the customer's responsibility until it reaches us. We can recommend using a delivery service that ensures you for the value of the goods such as USPS Priority Mail, DHL or UPS or FedEx.

Once we receive and inspect the returned item, we will be contacting you and once the complaint is accepted, the amount of purchase will be transferred to the same account as used during purchase.